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Online Customer Service Courses

Online Customer Service CoursesCustomer service representatives are very essential to any company since they deal directly with clients. Without them, a company would virtually cease to operate. Hence, anyone aspiring for this position requires a wide variety of skills, which can be enhanced by getting an online customer service certificate.

Personnel in a company's customer service department are responsible for answering client queries and resolving any complaint they submit. Traditionally, this kind of job can be attained by anyone who has a high school diploma. However, most companies now require a better-skilled workforce to address their needs. Hence, they prefer hiring those who have an associate's or bachelor's degree in this field.

Additionally, some industries, such as banking, require higher professional skills, customer service representatives may need to undergo advance professional training while already holding the position.

In 2004, 2.1 million people held this job, with their numbers expected to have significantly grown over the last few years. During that same year, their annual salary typically ranged from $20,000 to $30,000. Since customer representatives are needed 24 hours a day, the ability to improve earnings is unlimited.

Browse Online Customer Service Courses

  1. School: University of Phoenix - Call Center Management overview and application is a course that gives its students bird's eye view of the business of call centers. This course is recommended for individuals who wish to start or improve their careers in this profession, as it develops knowledge about the field, as well as give ...
  2. School: University of Phoenix - Call centers have its specific teams. These teams are work forces that are lead by managers who support, guides and teach members. Managers are the people that are expected to know the claims of each member, same with their respective companies. The Strategies for Managing Call Center Personnel c...
  3. School: University of Phoenix - This course is the first part of a two-part series that tackles call center operations management. It focuses on call center development, resource planning, and resource management, which aims to increase the overall efficiency and productivity of any call center agency in the field. They will be...
  4. School: University of Phoenix - This course is the second of a two-part series on call center operations management. It focuses on topics such as call center delivery technologies, management tools, performance measurements, performance communication plans, and risk management. The first course primarily deals with in depth lea...
  5. School: University of Phoenix - This course develops the student's communication and negotiation skills in leveraging customer relationships, whether external or internal, in the call center setting. Students are trained in effective techniques in managing and interacting with customers, allowing them to provide customer needs ...
  6. School: University of Phoenix - One of the most poplar careers that graduates choose, as well as undergraduates, is working in Call Center Services. Given this fact, call center studies has now been part of the University of Phoenix's programs. Phoenix University now managed to design a program that concentrates on the needs of...